使用条款与支持
Terms of Use and Support
港粤语 Canspeak · 生效日期:2026 年 7 月 30 日
English version is available below.
本页包含「港粤语 Canspeak」(下称「本 App」或「本服务」)的使用条款、免责声明与使用帮助。 下载、安装或使用本 App,即表示你已阅读、理解并同意本条款的全部内容。 如你不同意其中任何部分,请停止使用本服务。
一、服务说明
本 App 是一款粤语语言学习工具,提供词句翻译、情景对话练习、 发音评分、声调训练、生词本等学习功能。本服务的唯一用途是辅助语言学习。
本 App 的部分功能(如对话练习、翻译辅助)借助第三方人工智能模型实现, 相关内容由模型自动生成,并非由真人逐条撰写或审核。
二、使用规范与禁止行为
你承诺仅将本服务用于合法的语言学习目的。使用本服务时, 你不得输入、索取、生成、上传或传播以下内容:
- 政治相关内容:任何涉及政治议题、政治人物、政党、国家政策、 主权与领土、宗教教义争议、历史与社会争议事件的内容, 以及任何煽动性、对抗性或具有政治倾向性的表述。
- 色情与性相关内容:色情、裸露、性暗示、性行为描写、成人内容, 或任何涉及未成年人的不当内容。
- 暴力与危害内容:暴力、血腥、虐待、恐怖主义、极端主义、 武器与爆炸物制作,以及鼓励自杀、自残或危险行为的内容。
- 仇恨与歧视:基于种族、民族、地域、性别、性取向、宗教信仰、 残障状况等的歧视、仇恨言论、侮辱、骚扰或人身攻击。
- 违法内容:毒品、赌博、诈骗、洗钱、走私、伪造证件、 侵入计算机系统、传播恶意程序等违法犯罪相关信息。
- 侵权内容:侵犯他人知识产权、商业秘密、肖像权、名誉权或隐私的内容。
- 他人隐私:未经同意的他人身份证件、住址、电话、银行账户等个人信息。
- 规避行为:通过提示词注入、越狱指令或其他技术手段, 试图绕过本 App 或其第三方模型的内容安全机制。
- 滥用行为:使用脚本、爬虫、自动化程序批量调用接口, 对服务进行反向工程、破解、压力测试,或将本服务转售、转授权给第三方。
我们保留在不事先通知的情况下,对违规内容进行拦截、对违规账号采取 限流、暂停或终止服务等措施的权利。因违规行为产生的一切后果由用户自行承担。
三、服务地域范围声明
本服务由境外服务器提供,面向中国香港及海外地区的粤语学习者。 本服务不面向中国内地公众提供,不针对中国内地地区公众运营。 本服务并未向中国内地公众提供生成式人工智能服务。 用户应自行确保其访问和使用本服务符合所在地法律法规。
若用户在中国内地地区访问或使用本服务,均属其个人自主行为,由此产生的一切法律风险、 责任与后果由该用户自行承担,本 App 及开发者概不负责。
因用户所在国家或地区的法律限制而导致无法使用或使用受限的,本 App 不承担责任。
四、AI 生成内容免责声明
本 App 中的翻译结果、对话回复、例句、词义解释、文化说明等内容, 由人工智能模型自动生成,可能存在错误、遗漏、过时或不准确之处, 也可能生成不符合实际语言习惯的表达。
- AI 生成内容仅供语言学习参考,不构成任何形式的专业建议, 包括但不限于法律、医疗、金融、投资、税务、留学、移民或商业决策建议。
- AI 生成内容不代表本 App 或开发者的立场、观点或价值判断。
- 在正式场合、商务往来、考试、公文或其他重要用途中使用本 App 的输出内容前, 请务必自行核实或咨询专业人士。因直接采信 AI 生成内容而造成的任何损失,本 App 不承担责任。
- 尽管我们已启用第三方模型提供的内容安全机制,但无法保证完全过滤所有不当内容。 如你遇到不当输出,请通过下方邮箱向我们反馈。
五、发音评分与学习内容免责
发音评分、声调识别及相关分数、等级、进度统计,均由算法自动计算, 结果仅供自我练习参考,会受麦克风质量、环境噪音、 网络状况、口音差异等因素影响,并不代表你的真实语言水平。
本 App 的评分结果不构成任何语言能力认证, 与任何官方语言考试、资格评定或学历认证均无关联,也不可用作其证明材料。 粤语存在地域与个人差异,本 App 采用的读音与用法仅为常见参考之一,不代表唯一标准。
六、服务可用性免责
本服务按「现状」与「现有」提供。在适用法律允许的最大范围内, 我们不对本服务作出任何明示或默示的保证,包括但不限于适销性、 特定用途适用性、不侵权、准确性或不中断的保证。
我们不保证服务持续可用,以下情形可能导致服务中断或功能异常:
- 系统维护、版本更新、功能调整或下线
- 用户的网络故障、设备故障或操作系统限制
- 第三方服务商(模型、语音、云服务)的故障、变更、限流或终止合作
- 不可抗力,包括自然灾害、断电、网络攻击、政策法规变化等
我们保留随时修改、暂停或终止全部或部分功能的权利,且无需承担赔偿责任。 请自行妥善备份重要的学习内容。
七、第三方服务免责
本 App 的部分功能依赖第三方服务实现(详见隐私政策)。这些服务由各自的提供方独立运营,其可用性、内容输出与数据处理受其自身条款与政策约束。 我们对第三方服务的行为、故障或政策变更不承担责任。
八、订阅、付费与退款
- 付费订阅通过 Apple 内购处理。费用在确认购买时从你的 Apple ID 账户扣除。
- 订阅会自动续期,除非你在当前周期结束前至少 24 小时关闭自动续期。 续期费用在当前周期结束前 24 小时内扣除。
- 你可随时在 iPhone「设置 → Apple ID → 订阅」中管理或取消订阅。 取消后仍可使用至当前已付费周期结束。
- 退款由 Apple 依其政策处理,我们无权代为退款, 请通过 Apple 的「报告问题」页面申请。
- 我们保留调整订阅价格与权益内容的权利,调整将于新的订阅周期生效。
九、知识产权
本 App 的界面设计、程序代码、课程编排、原创例句、图标与商标等, 归开发者所有,受相关法律保护。未经书面许可,不得复制、改编、 分发、公开传播或用于商业用途。
你输入的内容仍归你所有;你授予我们为提供和改进服务所必需的有限使用许可。
十、责任限制
在适用法律允许的最大范围内,对于因使用或无法使用本服务而产生的任何 间接、附带、特殊、惩罚性或后果性损失(包括数据丢失、利润损失、 商誉损失、业务中断等),我们均不承担责任。
在任何情况下,我们就本服务承担的累计赔偿责任总额,不超过你在索赔发生前 12 个月内为本服务实际支付的金额; 若你未支付任何费用,则我们不承担金钱赔偿责任。
本条款不排除或限制依据适用法律不可排除的责任(如因故意或重大过失 造成的人身伤害责任)。
十一、年龄要求
本 App 面向 12 岁及以上用户。未满法定成年年龄的用户, 应在其父母或监护人知情并同意的前提下使用本服务。
十二、账号终止
你可随时在 App 内「我的 / 账号」页删除账号。 若你违反本条款,我们可在不事先通知的情况下暂停或终止你的账号, 已支付但未使用的费用按 Apple 相关政策处理。
十三、条款更新
我们可能不时更新本条款,更新后会修改本页顶部的生效日期。 重大变更会在 App 内提示。更新后继续使用本服务,即视为你接受修订后的条款。
十四、可分割性
若本条款的任何条款被认定为无效或不可执行,不影响其余条款的效力, 其余条款继续完全有效。
支持与帮助
港粤语 Canspeak
遇到问题或有建议?我们很乐意帮你。请通过下方邮箱联系,我们会尽快回复。
联系我们
支持与反馈:support@canspeak.uk
商业合作:business@canspeak.uk
常见问题
发音评分不准 / 没反应?
请确认已允许麦克风权限(iPhone 设置 → 港粤语 Canspeak → 麦克风)。 网络不佳时会自动切换为本地声调评测。安静环境、贴近麦克风效果更好。
翻译或对话没有响应?
多为网络问题,请检查网络后重试。若持续无法使用,请邮件联系我们。
AI 回复内容有错误或不当,怎么办?
AI 生成内容可能出错,请勿直接采信。如遇明显错误或不当输出, 欢迎邮件反馈,我们会持续优化。
如何管理或取消订阅?
订阅通过你的 Apple ID 管理:iPhone 设置 → 点你的头像 → 订阅 → 选择 Canspeak Pro, 即可查看、更改或取消。取消后当前订阅周期结束前仍可使用。
如何删除账号?
在 App 内「我的 / 账号」页可发起删除账号,删除后学习数据不可恢复。 如需协助,请邮件联系我们。
忘记进度 / 换设备后数据不见了?
请用同一账号登录以同步进度。游客模式下的数据仅保存在本机,换设备不会同步。
相关页面
Terms of Use and Support
Canspeak · Effective Date: July 30, 2026
This page contains the Terms of Use, disclaimers, and help information for "Canspeak" (the "App" or the "Service"). By downloading, installing, or using the App, you confirm that you have read, understood, and agreed to these Terms. If you do not agree with any part of them, please stop using the Service.
1. About the Service
The App is a Cantonese language learning tool offering translation, scenario-based conversation practice, pronunciation scoring, tone training, and a vocabulary notebook. The Service is intended solely to support language learning.
Some features, such as conversation practice and translation assistance, are powered by third-party artificial intelligence models. The resulting content is generated automatically and is not individually written or reviewed by a person.
2. Acceptable Use and Prohibited Conduct
You agree to use the Service only for lawful language learning purposes. You must not enter, request, generate, upload, or distribute the following:
- Political content: any content concerning political topics, political figures, political parties, government policy, sovereignty and territorial issues, religious doctrinal disputes, or contested historical and social events, as well as any inflammatory, confrontational, or politically partisan expression.
- Sexual content: pornography, nudity, sexually suggestive material, descriptions of sexual acts, adult content, or any inappropriate content involving minors.
- Violent or harmful content: violence, gore, abuse, terrorism, extremism, weapon or explosive manufacturing, or content encouraging suicide, self-harm, or dangerous behavior.
- Hate and discrimination: discrimination, hate speech, insults, harassment, or personal attacks based on race, ethnicity, region, gender, sexual orientation, religion, disability, or similar characteristics.
- Illegal content: information relating to drugs, gambling, fraud, money laundering, smuggling, forged documents, unauthorized access to computer systems, or distribution of malicious software.
- Infringing content: content that infringes intellectual property, trade secrets, likeness rights, reputation, or privacy of others.
- Other people's personal data: identity documents, addresses, phone numbers, bank account details, or similar information shared without consent.
- Circumvention: prompt injection, jailbreak instructions, or other technical means intended to bypass the safety mechanisms of the App or its underlying third-party models.
- Abuse of the Service: using scripts, crawlers, or automated tools to make bulk API calls; reverse engineering, cracking, or stress testing the Service; or reselling or sublicensing the Service to third parties.
We reserve the right, without prior notice, to block violating content and to rate-limit, suspend, or terminate accounts involved in violations. Users are solely responsible for all consequences arising from such conduct.
3. Geographic Scope of the Service
The Service is provided from servers located outside mainland China and is intended for Cantonese learners in Hong Kong and overseas regions. The Service is not offered to the public within mainland China and is not operated toward the public in mainland China. The Service does not provide generative artificial intelligence services to the public within mainland China. Users are responsible for ensuring that their access to and use of the Service complies with the laws and regulations applicable in their location.
If a user accesses or uses the Service from within mainland China, that is entirely the user's own decision, and all resulting legal risks, liabilities, and consequences are borne solely by that user. Neither the App nor its developer accepts any responsibility in that respect.
We are not liable where the Service is unavailable or restricted due to legal limitations in the user's country or region.
4. AI-Generated Content Disclaimer
Translations, conversational replies, example sentences, definitions, and cultural notes in the App are generated automatically by AI models and may be inaccurate, incomplete, outdated, or wrong. They may also produce phrasing that does not match natural everyday usage.
- AI-generated content is for language learning reference only and does not constitute professional advice of any kind, including legal, medical, financial, investment, tax, study-abroad, immigration, or business advice.
- AI-generated content does not represent the positions, opinions, or values of the App or its developer.
- Before relying on output from the App in formal settings, business communications, examinations, official documents, or other important uses, please verify it yourself or consult a qualified professional. We are not liable for losses arising from direct reliance on AI-generated content.
- Although safety mechanisms provided by third-party models are enabled, we cannot guarantee that all inappropriate content is filtered. If you encounter inappropriate output, please report it to the email address below.
5. Pronunciation Scoring and Learning Content Disclaimer
Pronunciation scores, tone recognition, levels, and progress statistics are calculated automatically by algorithms and are for personal practice reference only. Results are affected by microphone quality, ambient noise, network conditions, and accent variation, and do not represent your actual language proficiency.
Scores do not constitute any language proficiency certification, are unrelated to any official language examination, qualification assessment, or academic credential, and may not be used as supporting evidence for them. Cantonese varies by region and speaker; the pronunciations and usages in the App represent one common reference, not a single authoritative standard.
6. Service Availability Disclaimer
The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we make no warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted operation.
We do not guarantee continuous availability. Interruptions or malfunctions may result from:
- System maintenance, version updates, feature changes, or discontinuation
- Network issues, device faults, or operating system restrictions on the user's side
- Failures, changes, rate limits, or termination of service by third-party providers (AI models, speech services, cloud infrastructure)
- Force majeure, including natural disasters, power outages, cyberattacks, or changes in laws and regulations
We reserve the right to modify, suspend, or discontinue all or part of the Service at any time without liability. Please keep your own backups of any important learning material.
7. Third-Party Services Disclaimer
Some features rely on third-party services (see the Privacy Policy). These services are operated independently by their respective providers, and their availability, output, and data handling are governed by their own terms and policies. We are not responsible for the conduct, failures, or policy changes of third-party providers.
8. Subscriptions, Payment, and Refunds
- Paid subscriptions are processed through Apple In-App Purchase. Charges are applied to your Apple ID account upon confirmation of purchase.
- Subscriptions renew automatically unless auto-renewal is turned off at least 24 hours before the end of the current period. Renewal is charged within 24 hours prior to the end of the current period.
- You may manage or cancel your subscription at any time in iPhone Settings → Apple ID → Subscriptions. After cancellation, access continues until the end of the paid period.
- Refunds are handled by Apple under its own policies. We cannot issue refunds directly; please use Apple's "Report a Problem" page.
- We may adjust subscription pricing and benefits; changes take effect from the next subscription period.
9. Intellectual Property
The App's interface design, source code, curriculum structure, original example sentences, icons, and trademarks are owned by the developer and protected by applicable law. They may not be copied, adapted, distributed, publicly transmitted, or used commercially without written permission.
Content you enter remains yours. You grant us a limited license to use it as necessary to provide and improve the Service.
10. Limitation of Liability
To the maximum extent permitted by applicable law, we are not liable for any indirect, incidental, special, punitive, or consequential damages arising from use of or inability to use the Service, including loss of data, profits, goodwill, or business interruption.
In any event, our total aggregate liability relating to the Service shall not exceed the amount you actually paid for the Service in the 12 months preceding the claim. If you have paid nothing, we bear no monetary liability.
Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, such as liability for personal injury caused by willful misconduct or gross negligence.
11. Age Requirement
The App is intended for users aged 12 and above. Users below the age of legal majority should use the Service with the knowledge and consent of a parent or guardian.
12. Account Termination
You may delete your account at any time in the App under "Me / Account". If you violate these Terms, we may suspend or terminate your account without prior notice. Amounts paid but unused are handled under Apple's applicable policies.
13. Changes to These Terms
We may update these Terms from time to time and will revise the effective date at the top of this page. Material changes may also be announced in the App. Continued use after an update constitutes acceptance of the revised Terms.
14. Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
Support and Help
Canspeak
Having trouble or have feedback? We are happy to help. Please contact us by email below, and we will reply as soon as possible.
Contact Us
Support: support@canspeak.uk
Business enquiries: business@canspeak.uk
Frequently Asked Questions
Pronunciation scoring is inaccurate or not responding?
Please make sure microphone permission is enabled (iPhone Settings → Canspeak → Microphone). When the network is poor, the App may automatically switch to local tone assessment. A quiet environment and speaking close to the microphone usually work better.
Translation or chat is not responding?
This is usually caused by a network issue. Please check your connection and try again. If the problem continues, please email us.
The AI reply is wrong or inappropriate. What should I do?
AI-generated content can be wrong, so please do not rely on it directly. If you see a clear error or inappropriate output, email us and we will keep improving it.
How do I manage or cancel my subscription?
Subscriptions are managed through your Apple ID: open iPhone Settings → tap your profile → Subscriptions → select Canspeak Pro. You can view, change, or cancel the subscription there. After cancellation, you can continue using the subscription until the current billing period ends.
How do I delete my account?
You can request account deletion in the App under "Me / Account". After deletion, learning data cannot be restored. If you need help, please contact us by email.
My progress is missing after changing devices. What should I do?
Please sign in with the same account to sync your progress. Guest-mode data is stored only on the local device and will not sync to a new device.